International Shipping Policy

Last Updated: [November 26, 2025]

This International Shipping Policy applies to all orders shipped outside the United States.

1. Duties, Taxes & Customs Fees

International customers are fully responsible for:

  • VAT

  • Import duties

  • Customs taxes

  • Brokerage fees

  • Local postal charges

These fees are not included in product pricing or shipping cost.

BMW Carbon Hub does not reimburse these fees.

2. Customs Delays

Customs inspection may delay delivery.

BMW Carbon Hub is not responsible for:

  • Delays at customs

  • Storage or inspection fees

  • Packages refused by customs

  • Packages returned due to unpaid duties

If a package is returned:

  • Store credit is issued for the product only

  • Original shipping cost is non-refundable

  • Reshipment fees apply

3. Lost, Stolen, or Delayed Packages

International shipments may experience:

  • Misrouting

  • Long transit times

  • Carrier delays

  • Loss or theft

Once the carrier accepts the package, liability transfers to the customer.

All claims for loss/damage must be filed with the carrier.

4. Packaging & Transit Conditions

International transit may result in:

  • Box dents

  • Cosmetic packaging marks

  • Exterior wear

This is not considered product damage.

5. International Returns

Customers are responsible for all return shipping costs.

BMW Carbon Hub does not reimburse international return postage under any circumstance.